Tuesday, November 1, 2011

Change is Good: A Letter to our Customers

Great changes at Ben White Florist

Ben White Florist is undergoing some big changes that we are excited to share with you!

To better assist with your virtual ordering process, we have launched a new website complete with a brand new design. Rest assured, we still offer the same trusted service and products, just in a new package. With this update, please be advised that if you previously had a WEBSITE account, you will be asked to participate in a ONE TIME setup on your first visit. This information will not have to be repeated in future visits and is a security measure that we put in place during the website/data transfer to ensure that private and secure information stay protected.

Another quality improvement we have made is a faster, Windows-based Point of Sale system allowing for the same exceptional customer service in a more efficient manner. After initial set up, we will have the ability to archive all of your floral orders for future reference. Gone will be the days of trying to remember what you sent for last year’s anniversary!

Lastly, with the current advancements in technology, the unnecessary expense extended to the customer, and uncertainty of product quality, we will no longer offer out-of-town delivery services. If assistance is needed, we will happily perform a Google search for a name and contact phone number of a florist in the desired delivery area at no charge.

We truly appreciate your continued business and look forward to working with you in the future.

For questions or concerns please contact us at:

Ben White Florist
3200 S. Congress Ave
Austin, Tx 78704
512-447-3577

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